The Grubhub Curriculum
Grubhub is in the midst of an exciting transformation. New parent company, thousands of new customers, new internal processes, and a desire to hire and retain top tech-industry talent.
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Here'sĀ theĀ Grubhub Account ManagerĀ Curriculum:Ā
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Understanding Holistic Account Health |
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Spotting Account Risk |
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Soft Skills & Escalation Scenarios |
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Running Successful Exit Calls to Mitigate Customer Churn |
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The strategy behind customer segmentation |
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The Land and Expand Motion |
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How to leverage available data to drive your book of business |
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AI and automation at scale for your book of business |
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The concept of Phased Growth to drive new revenue Tying Phased Growth and Customer Maturity Framework togetherĀ |
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The Value-Add email strategy |
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How to run a successful recurring meeting |
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How to run a successful QBR- Using Data and the concept of expected outcomes |
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The importance of traveling and hosting customer events |
Today's Customer Success Training Environment Leaves Something To Be DesiredĀ
Structured, comprehensive lessons from CX Tech drive skill and knowledge uniformity across corporate CS & CX Teams
