Unleash Your Leadership Potential with the Emerging Customer Success Leaders Course

This 13-lesson, self-paced course features overĀ 3 hours of content, with a real-world final activity to test your skills. This course encompasses instruction designed for emerging Customer Success leaders who want to: better understand how to land a great leadership role and what to look for in a company. Then, understand how to manage a CS division, manage a CS team, understand experience design, and learn how to make data-driven decisions for scalability, operational efficiency, revenue retention and growth.Ā 

If you'd like even more bang-for-your-buck, you may want to purchase the Established CS Leaders course which includes this course!

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Skill Enhancement

Sharpen your leadership skills and learn how to manage a CS team effectively.

CX Mastery

Understand the nuances of CX design and its impact on business growth.

Data-Driven Decisions

Learn to use data for decision-making, driving efficiency, growth, and revenue retention.

Check Out the Curriculum

  1. Course Intro
  2. CS leader org structure and opportunities for career growth
  3. What makes a strong Customer Success leader?
  4. Intro to Systems Thinking and Experience Design
  5. Team management and coaching
  6. Operating months or quarters ahead
  7. Budgeting and resource allocation
  8. Handling top down change management
  9. How to consistently mitigate customer churn
  10. How to consistently influence incremental customer revenue growth
  11. How to build cross-functional relationships with peer and executive leaders
  12. How frequently should customer meetings occur?
  13. Calculating Customer Lifetime Value (CLV)
  14. How do you land a CS leader role, or a bigger leadership role?
  15. How to navigate a volatile job market as a Customer Success leader
  16. What is Data Governance within CX?
  17. Course Activity: CS Leader Strategy Brief

Welcome! Here'sĀ the Course Intro

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Emerging Customer Success Leaders Course - An Advanced Course for Hungry CS Leaders

  1. Module 1- Let's Jump In!

    1 lesson
    1. Course Intro- Welcome!

  2. Module 2

    4 lessons
    1. CS Leader Org Structure and Career Growth Potential
    2. What Makes a Strong Customer Success Leader?
    3. Intro to Systems Thinking and Experience Design
    4. How to Manage and Coach a High-Performing Team

  3. Module 3

    3 lessons
    1. How to Operate Months or Even Quarters Ahead
    2. Budgeting and Resource Allocation
    3. Handling Top Down Change Management

  4. Module 4

    3 lessons
    1. How to Consistently Mitigate Customer Churn
    2. How to Consistently Influence Customer Revenue
    3. How to Build Cross-Functional Relationships with Peers and Executives

  5. Module 5

    2 lessons
    1. How Frequently Should Customer Meetings Occur at Each Level?
    2. Calculating Customer Lifetime Value (CLV)

  6. Module 6

    4 lessons
    1. How Do You Land a CS Leader Role, or a Bigger Leadership Role?
    2. How to Navigate a Volatile Job Market as a CS Leader
    3. What is Data Governance Within CS/CX, and Why Is It Crucial to Have Structure?
    4. Course Activity: CS Leader Strategy Brief

Imagine Yourself as the Driving Force Behind Your Company's Customer Success

PurchaseĀ thisĀ course and take the first step towards becoming a transformative CS leader.